• Ticket to enter the Chillout Ice Lounge Dubai.
• Complimentary welcome drink, either hot chocolate or tea.
• Thermal wear, parka, gloves, and boots to keep you warm.
• Entry to the lounge with its ice-made furniture, sculptures, and ambiance.
• Photography opportunities are abundant in the ice lounge.
• Staff at the lounge will be able to help with any questions or needs.

• Transportation to and from the Chillout Ice Lounge Dubai location.
• Personal expenses, including any additional food or beverages beyond the welcome drink.
• Professional photography services or printed souvenir photos.
• Tips or gratuities for the lounge staff.

Free Cancellation 24 hours Prior

• Free Cancellation: The cancellation can be made up to 24 hours before for a full refund.
• No Refund: Any cancellation after 24 hours will not be refunded.

For Kids

• Children up to 3 can ride with the transfer but should not occupy a separate seat.
• Child seats can be requested and confirmed at the time of booking.

For Adults

• Adults pay the standard rates; the maximum number of adults in one vehicle is four.
• Additional fees may be incurred for additional services or special car requirements.

• Photography: Visitors are free to take pictures using their cameras or smartphones. Professional photography services are available at an extra cost.
• Duration of Stay: The average visit lasts 30 to 45 minutes, but guests are welcome to stay longer.
• Booking and Cancellation: Booking is recommended, especially during peak tourist seasons. Review the cancellation policy before confirming your booking.
• Thermal Gear: All provided thermal clothing is sanitized after each use to ensure hygiene and safety.
• Near other attractions: It is close to famous Dubai attractions, making it easy to combine different activities in your itinerary.

• Age Requirements: All ages, but children aged 12 or below must be accompanied by an adult
• Dress Code: Thermal wear shall be provided; however, long pants with socks are appreciated for extra warmth
• Arrival Time: Visit at least 15 minutes ahead of entry time to beat the queues in case
• Sensitivity to Cold: The loungers maintain sub-freezing temperatures, ensuring comfort.
• Accessibility: The venue is wheelchair accessible. Advise the staff beforehand if special assistance is needed.
• Food and Drinks: Outside food and drinks are not allowed. Complimentary beverages are available within the lounge.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• What is the Chillout Ice Lounge Dubai?

The Chillout Ice Lounge Dubai is a unique attraction that offers visitors the chance to experience a sub-zero temperature environment in the heart of Dubai.

• What is the temperature inside the Chillout Ice Lounge Dubai?

The temperature inside the Chillout Ice Lounge Dubai is kept at -6 degrees Celsius.

• What kind of attractions can be found at the Chillout Ice Lounge Dubai?

The Chillout Ice Lounge Dubai features ice sculptures, an ice bar, and a variety of other ice-themed decorations and displays.

• Is the Chillout Ice Lounge Dubai suitable for all ages?

While the Chillout Ice Lounge Dubai is suitable for all ages, young children and infants may be more sensitive to cold temperatures, so it is recommended to dress them warmly.

• Is there a dress code for visiting the Chillout Ice Lounge Dubai?

There is no specific dress code for visiting the Chillout Ice Lounge Dubai, but it is recommended to wear warm clothing, including a jacket, gloves, and a hat.

• Are there any health restrictions for visiting the Chillout Ice Lounge Dubai?

Guests with certain medical conditions, such as heart conditions or pregnancy, should consult with a doctor before visiting the Chillout Ice Lounge Dubai. Additionally, it is recommended to limit the time spent in the sub-zero temperature environment.

• Is photography or videography allowed inside the Chillout Ice Lounge Dubai?

Yes, photography and videography are allowed inside the Chillout Ice Lounge Dubai, but guests are asked to be respectful of other visitors and to not use flash photography.

• Are food and drink available at the Chillout Ice Lounge Dubai?

Yes, the Chillout Ice Lounge Dubai offers a variety of hot and cold beverages, as well as snacks and desserts.

• How long is a typical visit to the Chillout Ice Lounge Dubai?

A typical visit to the Chillout Ice Lounge Dubai lasts around 45 minutes to an hour, although this can vary depending on the individual's tolerance for the cold temperature.

• How to make a reservation at Chillout Ice Lounge in Dubai?

You can visit the Aan Tourism website and select the type of ticket you want to purchase. Follow the instructions on the website to complete your booking and payment.

• How to dress for a visit to Chillout Ice Lounge in Dubai?

Since Chillout Ice Lounge is an ice bar and lounge, the temperature inside is kept at a chilly -6 degrees Celsius. To stay warm and comfortable, it's recommended that you wear warm clothes and shoes, such as a jacket, scarf, hat, gloves, and closed-toe shoes. If you don't have warm clothes, Chillout Ice Lounge provides hooded capes and gloves for guests to wear.

• How to enjoy the experience at Chillout Ice Lounge in Dubai?

Chillout Ice Lounge offers a unique and unforgettable experience, with ice sculptures, an ice bar, and other frozen wonders to discover. To make the most of your visit, take your time exploring the lounge, take plenty of photos, and try a signature frozen cocktail or mocktail from the ice bar. You can also book a private room for a special occasion or event, or simply relax and enjoy the icy ambiance.

• Rescheduling and Cancellations: We reserve the right to reschedule or modify an itinerary, adjust pricing, or cancel a tour at our discretion, mainly if it's necessary for safety or convenience.
• Unused Inclusions: Any unused portions of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If a tour is affected by weather conditions, vehicle issues, or traffic delays, we will provide alternative services based on availability.
• Seating Arrangements: Seating arrangements depend on availability and will be made by the driver or tour guide, except for private transfers.
• Pick-Up and Drop-Off Timings: The listed timings are approximate and may be adjusted based on your location and traffic conditions.