• XLine Dubai Marina ticket.
• All safety equipment and professional harness.
• Pre-ride instructions and safety briefing.
• Free GoPro video of your ride.
• Twin zipline option to ride with a friend.
• Skyline and waterfront views of Dubai Marina.
• Digital pictures of your ride experience.
• Trained professionals' assistance.
• Access to the XLine launch platform.

• Hotel pick-up and drop-off
• Souvenirs and personal expenses
• Food and drinks
• Personal belongings locker rentals
• Personal risk insurance coverage
• Additional video editing services
• Gratuities for staff (optional)
• Extra photography services
• Site-to-site transportation

Non Refundable

• Adults have the same cancellation rights. You can cancel up to 24 hours before your scheduled visit for a full refund. Cancellations made after the 24-hour window will not be eligible for a refund.

• Children can cancel their tickets up to 24 hours before the scheduled tour for a full refund. Any cancellations made after the 24-hour window are non-refundable.

• Advanced bookings are necessary to book your place.
• Zipline runs regardless of weather, but not in thunderstorms.
• Viewers can view from viewing platforms.
• No refund in case of late arrival or failure to book.
• Lockers are provided to keep valuables safe.
• The experience takes about 90 minutes, including briefing.
• GoPro video is sent via email post-ride.
• Wearing safety equipment provided at all times is mandatory for participants.
• Flight suits can be opted for additional comfort.

• Riders should be between 12 and 65 years old.
• Minimum weight: 50 kg, maximum: 100 kg.
• The participant must be healthy and free from illness.
• Pregnant women cannot participate.
• Closed shoes and casual clothes are suggested.
• Come at least 30 minutes before your time.
• A passport or valid ID is needed for check-in.
• Long hair should be kept back and tied securely.
• Participants need to sign a waiver before the ride.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• What's the minimum and maximum weight of XLine Dubai Marina?

Riders should weigh between 50 kg and 100 kg for the zipline experience. This is to facilitate balance and safety during flight.

• How long does the entire XLine Dubai Marina experience last?

The entire experience takes approximately 90 minutes from check-in, safety briefing, and equipment fitting to the actual zipline ride over Dubai Marina.

• Can I take my phone or camera while ziplining?

No, personal cameras and phones are not allowed during the ride. However, a GoPro is attached to your helmet to capture your experience.

• Is the XLine Dubai Marina safe for first-time riders?

Yes, the zipline is designed with safety in mind. Professional instructors provide a full briefing, and safety harnesses ensure a secure and thrilling experience.

• What happens if the weather is bad on my booking day?

XLine Dubai Marina runs in all weather conditions. However, during extreme weather conditions, the ride can be rescheduled or refunded.

• How do I get my GoPro video after the ride?

Your GoPro video and digital photos will be emailed to your registered email address after the ride. This is complimentary with your ticket price.

• Rescheduling and Cancellations: We reserve the right to reschedule or modify an itinerary, adjust pricing, or cancel a tour at our discretion, mainly if it's necessary for safety or convenience.
• Unused Inclusions: Any unused portions of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If a tour is affected by weather conditions, vehicle issues, or traffic delays, we will provide alternative services based on availability.
• Seating Arrangements: Seating arrangements depend on availability and will be made by the driver or tour guide, except for private transfers.