For Levels 125 + 124:

• Venture into an exhilarating adventure as you ride the world's fastest double-deck elevators, cruising at a speed of 10 m/s.
• Discover the world below through avant-garde high-powered telescopes
• Level 125 provides a generously sized deck adorned with Arabic Mashrabiya, providing breathtaking panoramic views in every direction.
• Immerse yourself in a virtual reality adventure that takes you to the peak of Burj Khalifa.
• Tickets for "At the Top" and Sky Views of Burj Khalifa
• Access to the top-level 124th floor
• Sky View Observatory Tickets
• Burj Khalifa Sunrise Tickets

• Free Cancellation 24 hours Prior
• No charges apply for cancellations made 24 hours before the tour departure time.
• 100% charges apply for cancellations made within 24 hours of the tour departure time.
• If qualified for reimbursement, your amount will be reverted within 7 business days.
• Children aged under 4 will be classified as infants and granted free entry.
• Children aged 4 to 12 will be classified as children and charged the child rate.
• Children aged 12 and above will be classified as adults and charged the adult rate.

• Seating arrangements for all transfers are subject to availability and are determined by our tour manager.
• Pick-up and drop-off timings are flexible and may be adjusted according to the trip schedule. Please be aware that traffic conditions and your location may affect these times.
• Some of the inclusions mentioned in the tour may be closed on weekends or specific days due to government regulations, for which we cannot be held responsible.
• The actual transfer timing may vary up to 30 to 60 minutes from the time specified on the website.
• While summer clothing is suitable for most of the year, we recommend bringing sweaters or jackets during the winter months.
• We advise you to carry sunglasses, hats, and sun protection cream.
• If requested, we can arrange private transportation for all tours.
• Please note that leaving personal belongings such as media equipment, wallets, or valuable items in our vehicles or tour sites is solely your responsibility. No loss or damage will be the responsibility of our drivers or tour guides.
• Strollers are not allowed inside the vehicles unless prior information is provided. Whenever making a reservation, kindly let us know.
• When engaging in aquatic activities, children between the ages of 3 and 12 must be accompanied by an adult.
• During Islamic occasions and national holidays, alcohol will not be available, and live entertainment will not be provided.
• We strongly recommend reading and understanding the contents of the tour brochure/itinerary, the "terms and conditions," price grid, and any other applicable documents, as these form part of your contract with us upon making the booking.
• Photographing UAE residents, especially ladies, as well as military installations, structures, and other public areas is strictly prohibited.
• Littering is a punishable offense, and offenders may face fines as penalties.
• Public spaces are not permitted to have smokers.
• Some tours require the presentation of your original passport or Emirates ID, and this information is stated in the critical notes. Please ensure that you carefully read the critical information, as we cannot be held responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the right to charge 100% no-show charges if the guest fails to arrive on time for the scheduled pickup.
• No refunds will be provided for partly utilized services.
• In the event of uncontrollable circumstances such as traffic conditions, vehicle breakdowns, delays caused by other guests, or adverse weather conditions, if the tour is delayed or canceled, we will provide alternative options if feasible.
• If a guest fails to show up on time and our vehicle departs from the pickup location, we will not arrange an alternative transfer and no refund will be provided for the missed tour.