• pick up from your hotel (if transfer option selected)
• burj khalifa tickets
• drop off at your hotel (if transfer option selected)

• enjoy a personalized tour, guided by a guest ambassador.
• step out onto the world’s highest observation deck with an outdoor terrace at 555 meters.
• refresh yourself with signature refreshments at sky lounge.
• explore dubai’s most famous landmarks with a unique interactive experience, using motion senses.
• continue your journey to levels 125 and 124.

for levels 125 + 124 :

• be thrilled by the world’s fastest double deck elevators, cruising at 10m/s.
• take a closer look at the world below through avant-garde, high powered, telescopes.
• level 125 offers a spacious deck tastefully decorated in arabic mashrabiya for stunning 360-degree views.
• set off on a virtual reality experience to the pinnacle of burj khalifa.

• all cancellations made 48 hours prior to the tour departure time no charges will be applicable
• if cancellation made within 48 hours to your tour departure time 100% charges will be applicable
• if eligible for refund your amount will be returned back to your account within 7 working days.

• children under 4 years will be considered infants and entry will be free of cost.
• children between ages of 4 to 12 will be considered as children and charged a child rate.
• children above age 12 will be considered an adult and charged the adult rate.

• burj khalifa attraction tickets come with different time slots.
• our website allows you a selection to choose the current available time slots for the burj khalifa ticket.
• important note: at the top + the cafe , includes only 1 soft drink or 1 pastry, (hot beverage is not included) 

• seating arrangement for all transfers are as per the availability & our tour manager allows it.
• the pick up/drop off timing can be modified as per the trip schedule. this also may change depending on traffic conditions and your location.
• some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• the actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• we recommend carrying sunglasses, hats and sun protection cream.
• private transport can be organized on request for all tours.
• leaving off your personal belongings like media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. our drivers and tour guides will not be responsible for it.
• no strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• an adult must accompany children from 3 to 12 years in the water in any of the water activities
• on islamic occasions and national holidays, the tour will not serve alcohol, and there will be no live entertainment.
• please read carefully and understand the contents of the tour brochure/itinerary, the 'terms and conditions,' price grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• photography of uae residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• littering is a punishable offense and offenders may face penalties in the form of fines.
• smoking inside public areas is not allowed.
• some tours require your original passport or emirates id, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or id is mandatory.
• we reserve the rights to charge 100% no show charges if the guest is not turning up on time for the pickup.
• no refund for partly utilized services.
• due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• if in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• we reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• unused inclusion in a tour package is non-refundable. 

• any guest failing to reach on time at the designated pick-up point will be considered a no-show. no reimbursement or alternative transfer will be arranged in such circumstances.

• should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• the arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• coupon codes can be redeemed only through online booking process.

• we reserve the right to charge 100% no show charges if guests do not turn up on time for the pick-up.

• in any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• seating arrangement is done as per the availability & it is decided by the driver or tour guide except in case of private transfers.