• transfers (if option selected)
• access to penguin cove
• access to aquarium tunnel
•  a beautiful view of underwater zoo

Free Cancellation 24 hours Prior

• for all cancellations made 24 hours prior to the tour departure time no charges will be applicable. 
• if cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• if eligible for a refund your amount will be returned back to you within 7 working days.

child policy (0-2) dubai mall aquarium

• venue: dubai aquarium & underwater zoo, the dubai mall, doha street, off 1st interchange – sheikh zayed road, dubai, u.a.e.
• operating hours -              
   sunday to wednesday - 10:00 am to 10:00 pm   
   thursday to saturday - 10:00 am to 12:00 am

• please arrive at the given pickup point 15 minutes before it starts.

• transfers are offered from centrally located hotels or residences in dubai (deira, bur dubai, sheikh zayed, marina).

• if you need pick-ups from areas other than these locations please let us know beforehand

• there will be an additional surcharge and some delays with your service.

• children under 2 are not allowed on this tour and children must always be accompanied by a guardian throughout their stay at the attraction.

• unfortunately, we do not provide access for wheelchairs or strollers so please take note of this when making your booking

• there will be no refunds if these services were used to any extent during the tour.

• the company cannot guarantee that attractions would work properly because of certain technical issues or inclement weather conditions.

• all transfers are based on availability and you can book them according to the itinerary pickup times may vary depending on traffic conditions and your geographical location. 
• inclusions like those mentioned below might close on weekends or during particular days as per government regulations; we do not have control over this. 
• actual transfer timings may also differ by up to 30-60 minutes from those listed on our website. 
• clothes that are appropriate for the summer season are applicable all year round, however, sweaters might be required during winter months due to cold weather. 
• we recommend carrying sunglasses, hats, sunscreen lotion, etc when traveling. on-demand private transport option is available for all tours offered by us. 
• when booking with us it is solely your responsibility -we will not take care of any personal belongings such as cameras, etc left behind in our vehicles or travel destinations.
• the changes made appear only in bold text.
• tour policies: on muslim occasions and uae national holidays, alcohol will not be served during the tour, and there will be no live entertainment. 
• it is important to read the brochure/itinerary, terms, and conditions, price grid, etc., before making any bookings as they are all subject to change with notice at any time. 
• photography of women in particular is strictly prohibited in some places (if it is necessary for the itinerary to include photos of women).
• in general littering on public land can result in financial repercussions - including fines - depending on local law. 
• smoking anywhere outside designated smoking areas within public spaces (including nightclubs) is forbidden under uae law. 
• if a certain type of tourism or visit requires an original passport or emirati identification card then this has been noted at the beginning of that section
• guests need to make sure they take these items along with them when traveling outside dubai international airport because otherwise, they may lose their opportunity for that specific activity entirely.
• due to any unforeseeable events, such as traffic or car trouble, if the tour gets delayed or canceled we will provide alternate transportation options wherever possible. 
• if a client arrives late and misses their scheduled departure from the pick-up location then they forfeit their spot on the tour and do not receive a refund.

• Where can I buy tickets for the Dubai Aquarium and Penguin Encounter?

Tickets for the Dubai Aquarium and Penguin Encounter can typically be purchased online through the official Dubai Aquarium website, at the venue's ticket counter, or through authorized tour operators

• How much do tickets for the Dubai Aquarium and Penguin Encounter cost?

The cost of tickets can vary depending on the type of access, time of visit, and any additional experiences included in your ticket. 

• Do I need to book tickets in advance for the Dubai Aquarium and Penguin Encounter?

While it may be possible to purchase tickets at the door, it's generally recommended to book in advance to ensure entry, especially during peak tourist season or during special experiences like the Penguin Encounter.

• What is the cancellation policy for tickets?

Cancellation policies can vary depending on the venue and ticket type. Always check the cancellation policy at the time of booking.

• What are the operation hours for the Dubai Aquarium and Penguin Encounter?

Operating hours can vary and may change depending on the time of year or special events. Always check the official website Aan Tourism or contact the venue for the most up-to-date information.

• we reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• unused inclusion in a tour package is non-refundable. 

• any guest failing to reach on time at the designated pick-up point will be considered a no-show. no reimbursement or alternative transfer will be arranged in such circumstances.

• should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• the arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• coupon codes can be redeemed only through online booking process.

• we reserve the right to charge 100% no show charges if guests do not turn up on time for the pick-up.

• in any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• seating arrangement is done as per the availability & it is decided by the driver or tour guide except in case of private transfers.