• Private round-trip transfer in a comfortable, air-conditioned vehicle.
• Ski Dubai Entry Ticket.
• A ski slope and Snow Park are free access.
• Skiing and Snowboarding equipment to be hired for the day.
• Penguin Encounters (addon).
• Complimentary hot beverages at the cafeteria.

• Food and drinks are ordered above the complimentary ones.
• Costs of all souvenirs.
• Ski or snowboard lessons (provided for a fee.
• Tipping on the driver/instructor.

Adult Cancellation Policy:

Adults also enjoy the same rights to cancel. They can cancel their visit within 24 hours to receive a full refund. However, cancellations are not subject to any refund after that period.

• Guests over 13 years pay the regular rates.
• The adult can tailor the tour to include more experiences, such as skiing lessons or seeing the penguins.

Child Cancellation Policy:

Children can cancel their tickets up to 24 hours before the scheduled tour and will be fully refunded. Any cancellations made after the 24-hour window will not be refunded.

• Children who are 3 years old or below are free of charge
• Children aged between 3 to 12 years old may get a concessionary rate.
• Children are always required to be with an adult.

• Private transfers are available for small and large groups.
• The tour lasts about 4-6 hours
• Ski classes can be had for a cost with varying experience levels
• Rental equipment will be provided with the package.
• Wheelchair Accessibility can be requested beforehand
• Operation Hours may be subjected to variations in public holidays
• Bookings can be flexible in terms of other activities/experiences

• Bring warm clothing as temperatures inside Ski Dubai are maintained at -4°C.
• Ski jackets, pants, socks, and gloves are available for rental.
• Be at the pickup point at least 15 minutes before your scheduled pickup time.
• Children under 2 years old are not allowed inside the ski area.
• Penguin Encounter is only available by booking as it is a limited facility.
• Lockers are available for personal belongings.
• No food or beverages are allowed outside Ski Dubai.
• Photography is allowed, but flash photography is not permitted near penguins.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• What is included in the Ski Dubai Tour Private Transfer?

The package comprises private round-trip transfer, admission to Ski Dubai, and equipment rental.

• Can I book the Penguin Encounter, among other activities?

Yes, adding the Penguin Encounter to your package at a supplement charge is possible.

• What do I wear for the tour?

It is best to wear warm clothing. You can rent a ski jacket, pants, and gloves if necessary.

• Is this tour suitable for young children?

Yes, kids can join in most activities; however, an adult is necessary to accompany the child.

• How long is the tour?

The total duration is usually 4 to 6 hours, including travel time and activities.

• Do meals come as part of the package?

Complimentary hot beverages are included. Additional food and drinks can be purchased.

• Is the tour wheelchair accessible?

Yes, Ski Dubai is wheelchair accessible. Please let us know in advance about arrangements.

• What is the cancellation policy?

Cancellations are accepted up to 24 hours before the tour for a full refund.

• Rescheduling and Cancellations: We have the right to reschedule or change an itinerary, alter prices, or cancel a tour at our discretion, mainly if it's for safety or convenience.
• Unused Inclusions: Any unused parts of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If your tour is delayed due to bad weather, mechanical breakdowns, or traffic, we will offer you alternative services available.
• Seating Arrangement: The seating arrangement depends on the availability of vehicles. The driver or the tour guide will make all arrangements except private transfers.
• Pick-up and Drop-off Timings: The timings listed are approximate and may vary based on your location and traffic conditions.