Play Dxb Dubai

• Variety of fun VR and AR games and experiences.
• Tickets for DXB Dubai Mall attractions, including multi-player games.
• Trained staff on hand to set up the game and give instructions.
• Safety gear and equipment for all VR activities.
• Fun and interactive activities for kids and adults.
• Photo shoots with themed backdrops.
• Access to lounge areas to take a break between games.
• Sanitisation of equipment is free of charge after every use.

• Transport to and from The Dubai Mall.
• Food and drinks are available within the Play DXB Dubai area.
• High-end activities are not included in the basic Play DXB Dubai Mall ticket.
• Merchandise and souvenirs from the gaming area.
• Tips and gratuities for the staff (optional).
• The staff takes photography or video fees.
• Lockers for personal items.
• Other games are not included in the ticket package.

Free Cancellation 24 hours Prior

Adults also enjoy the same rights to cancel. They can cancel their visit within 24 hours to receive a full refund. However, cancellations are not subject to any refund after that period.

• For adults aged 13 and above, a full ticket is necessary.
• Age-specific tickets may demand identification.

Children can cancel their tickets up to 24 hours before the scheduled tour and will be fully refunded. Any cancellations made after the 24-hour window will not be refunded.

• Admission is free for children under 3 years.
• Children between 3 and 12 years: Half ticket price.
• Children are to be accompanied by an adult all the time.

• Book Play DXB Dubai Mall tickets in advance to book your preferred time slot.
• The play area is ideal for children, teenagers, and adults, as games are age-specific.
• There are free sanitisation stations around the venue.
• The venue is accessible and offers games for disabled people.
• Those who arrive late may lose their slot, and rescheduling is available based on availability.
• Photography is permitted; however, there may be restrictions on specific games on cameras or phone use.
• There are special group or off-peak hour discounts.
• Safety measures are so strict that the place is safe for enjoyable games.

• Arrive at least 15 minutes before your scheduled activity time for check-in.
• Children under 3 years of age are not allowed to participate in VR.
• Pregnant women and people who have epilepsy or motion sickness must avoid some rides.
• Some games require comfortable clothes and closed shoes.
• Valid Play DXB Dubai Mall tickets should be brought for entry and verification.
• There are age, height, and weight restrictions on the activities, and can be viewed for the game chosen.
• Be prepared for a longer wait at weekends and on public holidays.
• All participants must sign a waiver before participating in some of the activities.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• Rescheduling and Cancellations: We have the right to reschedule or change an itinerary, alter prices, or cancel a tour at our discretion, mainly if it's for safety or convenience.
• Unused Inclusions: Any unused parts of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If your tour is delayed due to bad weather, mechanical breakdowns, or traffic, we will offer you alternative services available.
• Seating Arrangement: The seating arrangement depends on the availability of vehicles. The driver or the tour guide will make all arrangements except private transfers.
• Pick-up and Drop-off Timings: The timings listed are approximate and may vary based on your location and traffic conditions.