• All Immersive Zones to be visited are 12 in number.
• Interactive displays with participation in that.
• Complimentary guide to move around the zones.
• Special events (if they are scheduled during your visit).
• Free Wi-Fi at the venue.

• Food and drinks.
• Purchase of souvenirs.
• Transportation to and from the venue.
• Personal expenses.
• Photography services.

Non Refundable

Adults also enjoy the same rights to cancel. They can cancel their visit within 24 hours to receive a full refund. However, cancellations are not subject to any refund after that period.

• For adults aged 13 and above, a full ticket is necessary.
• Age-specific tickets may demand identification.

Children can cancel their tickets up to 24 hours before the scheduled tour and will be fully refunded. Any cancellations made after the 24-hour window will not be refunded.

• Admission is free for children under 3 years.
• Children between 3 and 12 years: Half ticket price.
• Children are to be accompanied by an adult all the time.

• Ticket Validity: Tickets are valid only for the date and time selected when booking.
• Entry Policy: Re-entry is not allowed once you leave the venue.
• Parking: Parking is available on-site for visitors.
• Language: Interactive displays and guides are available in multiple languages.
• Duration: The average visit duration is 2-3 hours.
• Souvenirs: Souvenir shops are available inside the venue.
• Customer Support: On-site assistance is available for any queries or issues.

• Timings: Make sure to check the operating hours before planning your visit.
• Entry: Report at least 15 minutes before the time.
• Dress Code: Dress comfortably with footwear that allows one to walk
• Photography: Photography is permitted, though flash photography is not encouraged.
• Accessibility: The location is accessible by wheelchair
• Food and Drinks: No outside food or drinks are allowed inside.
• Age Suitability: All ages, both adults and children, can experience interactive exhibits.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• What is Aya Universe Dubai?

Aya Universe Dubai is a unique and immersive attraction located in the heart of the city that combines art, technology, and entertainment to create a one-of-a-kind experience.

• What are the timings of Aya Universe Dubai?

Aya Universe Dubai is open from Monday to Sunday from 10:00 AM to 10:30 PM

• How long does it take to explore Aya Universe Dubai?

The experience at Aya Universe Dubai can take anywhere from 1-2 hours, depending on how much time you spend at each exhibit.

• Are there any age restrictions for Aya Universe Dubai?

No, there are no age restrictions for Aya Universe Dubai. It is suitable for people of all ages.

• Is photography allowed inside Aya Universe Dubai?

Yes, photography is allowed inside Aya Universe Dubai. However, some exhibits may have restrictions, so make sure to check with the staff before taking any pictures

• How to book tickets for Aya Universe Dubai?

You can book tickets for Aya Universe Dubai online through Aan Tourism or Scroll Up this page

• How to get to Aya Universe Dubai?

Aya Universe Dubai is located in the Wafi City Mall, which is easily accessible by public transport, taxi, or Aan Tourism transfer service. 

• Rescheduling and Cancellations: We have the right to reschedule or change an itinerary, alter prices, or cancel a tour at our discretion, mainly if it's for safety or convenience.
• Unused Inclusions: Any unused parts of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If your tour is delayed due to bad weather, mechanical breakdowns, or traffic, we will offer you alternative services available.
• Seating Arrangement: The seating arrangement depends on the availability of vehicles. The driver or the tour guide will make all arrangements except private transfers.
• Pick-up and Drop-off Timings: The timings listed are approximate and may vary based on your location and traffic conditions.