Aya Universe Dubai Tickets

• All Immersive Zones to be visited are 12 in number.
• Interactive displays with participation in that.
• Complimentary guide to move around the zones.
• Special events (if they are scheduled during your visit).
• Free Wi-Fi at the venue.

• Food and drinks.
• Purchase of souvenirs.
• Transportation to and from the venue.
• Personal expenses.
• Photography services.

Non Refundable

Adults also enjoy the same rights to cancel. They can cancel their visit within 24 hours to receive a full refund. However, cancellations are not subject to any refund after that period.

• For adults aged 13 and above, a full ticket is necessary.
• Age-specific tickets may demand identification.

Children can cancel their tickets up to 24 hours before the scheduled tour and will be fully refunded. Any cancellations made after the 24-hour window will not be refunded.

• Admission is free for children under 3 years.
• Children between 3 and 12 years: Half ticket price.
• Children are to be accompanied by an adult all the time.

• Ticket Validity: Tickets are valid only for the date and time selected when booking.
• Entry Policy: Re-entry is not allowed once you leave the venue.
• Parking: Parking is available on-site for visitors.
• Language: Interactive displays and guides are available in multiple languages.
• Duration: The average visit duration is 2-3 hours.
• Souvenirs: Souvenir shops are available inside the venue.
• Customer Support: On-site assistance is available for any queries or issues.

• Timings: Make sure to check the operating hours before planning your visit.
• Entry: Report at least 15 minutes before the time.
• Dress Code: Dress comfortably with footwear that allows one to walk
• Photography: Photography is permitted, though flash photography is not encouraged.
• Accessibility: The location is accessible by wheelchair
• Food and Drinks: No outside food or drinks are allowed inside.
• Age Suitability: All ages, both adults and children, can experience interactive exhibits.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• Rescheduling and Cancellations: We have the right to reschedule or change an itinerary, alter prices, or cancel a tour at our discretion, mainly if it's for safety or convenience.
• Unused Inclusions: Any unused parts of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If your tour is delayed due to bad weather, mechanical breakdowns, or traffic, we will offer you alternative services available.
• Seating Arrangement: The seating arrangement depends on the availability of vehicles. The driver or the tour guide will make all arrangements except private transfers.
• Pick-up and Drop-off Timings: The timings listed are approximate and may vary based on your location and traffic conditions.