Cancellation Policy

Cancellation Policy for Gobustan & Absheron Tour (Group Tour)

If you need to cancel your reservation for the Gobustan & Absheron Tour, please be aware of the following policy:

• Cancellation 7 or more days before the tour: A full refund will be provided.
• Cancellation 3 to 6 days before the tour: 50% of the tour cost will be refunded.
• Cancellation less than 3 days before the tour: No refund will be issued.

Please note that all entrance fees and lunch at a traditional restaurant are included in the tour price. For any cancellations, please contact us as soon as possible to ensure a smooth process.

Cancellation Policy

For children booking the Gobustan & Absheron Tour, the cancellation policy is as follows:

• Children aged 0-4 years: Free of charge. If you need to cancel, no fee will be applied.
• Children aged 5-12 years:
  • Cancellation 7 or more days before the tour: A full refund will be provided.
  • Cancellation 3 to 6 days before the tour: 50% of the tour cost for the child will be refunded.
  • Cancellation less than 3 days before the tour: No refund will be issued.

Important Information for Gobustan & Absheron Tour (Group Tour):

• Tour Duration: Approximately 5 hours.
• Tour Type: Available as both group and private tours. Hotel pickup and drop-off are included if selected.
• Entrance Fees: All entrance fees to Gobustan National Park, Atesgah Fire Temple, Burning Mountain, and Fire Temple are included.
• Transportation: Travel will be in a comfortable, air-conditioned minivan. For private tours, a Soviet SUV is available for exploring mud volcanoes.
• Guide: A professional guide will accompany the tour to provide insightful commentary and assistance.
• Lunch: Not included; please plan to bring your own or purchase food during the tour.
• Attire: Wear comfortable clothing and sturdy footwear suitable for walking and varying weather conditions.
• Cancellation Policy: Check our cancellation policy for details on refunds and changes.
• Accessibility: Some sites may involve walking or uneven terrain; please contact us if you have specific accessibility needs.

Useful Information for Gobustan & Absheron Tour (Group Tour):

• Tour Duration: Approximately 5 hours.
• Departure Time: Confirm your tour's exact start time upon booking.
• Meeting Point: Check your booking confirmation for the designated meeting point or hotel pickup details (if selected).
• What to Bring:
  • Comfortable walking shoes
  • Weather-appropriate clothing
  • Sunscreen and a hat (for sunny days)
  • Water bottle
  • Camera (optional for capturing memories)
• Lunch: Not included. You may bring your own snacks or purchase food during the tour.
• Language: Tours are conducted in English. Please contact us if you need a tour in another language.
• Accessibility: The tour involves walking and some uneven terrain. Contact us in advance if you have mobility concerns.
• Weather Conditions: The tour operates in most weather conditions, but extreme weather may cause adjustments. Dress in layers and be prepared for variable weather.
• Guide: A professional guide will be with you to provide insights and answer questions.
• Transportation: Comfortable, air-conditioned minivan is provided. For private tours, a Soviet SUV is available for exploring mud volcanoes.
• Cancellation Policy: Refer to our cancellation policy for details on refunds and changes.
• Personal Expenses: Personal items, souvenirs, and optional activities are not included in the tour price.

• Booking and Payment:

  • Full payment is required at the time of booking to confirm your reservation.
  • Accepted payment methods include credit/debit cards and online payment platforms.

• Cancellation Policy:

  • 7 or more days before the tour: Full refund.
  • 3 to 6 days before the tour: 50% refund.
  • Less than 3 days before the tour: No refund.
  • Cancellation requests must be submitted in writing or through our customer service portal.

• Tour Inclusions:

  • All entrance fees to Gobustan National Park, Atesgah Fire Temple, Burning Mountain, and Fire Temple.
  • Transport in an air-conditioned minivan. For private tours, a Soviet SUV is available.
  • Professional guide.
  • Hotel pickup and drop-off if selected as an option.

• Tour Exclusions:

  • Personal expenses such as souvenirs, snacks, or additional meals not specified in the itinerary.
  • Optional activities or experiences not listed.
  • Travel insurance.

• Changes to Itinerary:

  • The tour operator reserves the right to make changes to the itinerary due to unforeseen circumstances, such as weather conditions or operational requirements.

• Responsibility and Liability:

  • Participants must follow the guide’s instructions and adhere to safety guidelines.
  • The tour operator is not responsible for any loss, injury, or damage incurred during the tour, except as required by law.

• Group Size:

  • Group tour sizes may vary. We aim to provide a comfortable experience, but exact group sizes cannot be guaranteed.

• Accessibility:

  • The tour involves walking and may include uneven terrain. Please inform us of any special accessibility requirements prior to booking.

• Conduct:

  • Participants are expected to behave respectfully and follow local customs and regulations. Disruptive behavior may result in removal from the tour without refund.

• Privacy Policy:

  • Personal information collected during booking is used solely for the purpose of providing and managing your tour. For more details, refer to our privacy policy.

• Contact Information:

  • For any questions, changes, or special requests, please contact our customer service team as soon as possible.