• Free Etisalat SIM card with activation.
• Preloaded data packages based on your chosen plan.
• Free local and international call minutes.
• Validity is 7 to 28 days, depending on the plan.
• Easy top-up options for extra data or call minutes.
• Access to high-speed 4G and 5G networks across the UAE.
• Customer support for SIM activation and troubleshooting.
• Welcome, offers, including discounts and partner deals.

• Data usage beyond the preloaded limit (additional charges apply).
• SIM card replacement fee in case of loss or damage.
• International roaming charges outside the UAE.
• Delivery of SIM cards outside specific pickup points or airports.
• Accessories like SIM card ejector tools or phone cases.
• Support for non-UAE-registered devices if compatibility issues arise.
• Refunds for unused data or minutes.
• Activation fees for specific premium plans.

Non Refundable

Adults also enjoy the same rights to cancel. They can cancel their visit within 24 hours to receive a full refund. However, cancellations are not subject to any refund after that period.

• For adults aged 13 and above, a full ticket is necessary.
• Age-specific tickets may demand identification.

Children can cancel their tickets up to 24 hours before the scheduled tour and will be fully refunded. Any cancellations made after the 24-hour window will not be refunded.

• Admission is free for children under 3 years.
• Children between 3 and 12 years: Half ticket price.
• Children are to be accompanied by an adult all the time.

• Remarkable for Visitors: Specifically designed for short-term travel.
• Network Coverage: Extensive 4G and 5G network coverage across the UAE.
• Multiple Plans: Many options accommodate different budgets and usage needs.
• Validity Period: Plans vary between 7-28 days that can suit short or long trips.
• Local Deals: It offers exclusive tourist discounts on attraction services.
• Customer Support: Dedicated support through a helpline and an application.
• Airport Availability: Conveniently available at the airports of Dubai and Abu Dhabi.
• Eco-Friendly SIM Cards: Made with materials that do less environmental harm.

• Elevation: Tourists can acquire the Etisalat SIM card with a valid passport and visa.
• Age: The minimum age for purchasing a tourist SIM card is 18 years.
• Registration: Passports and visa copies are needed to activate the SIM card.
• Plan: Carefully choose your plan based on data and calling needs.
• Device: Ensure your phone is unlocked and supports UAE networks.
• Top-Up: Credit or data can be bought through the Etisalat app or store.
• Airport Pickup: SIMs are available for pick-up in all major airports in the UAE.
• Data Rollover: There is no carryover of unused data and minutes to the next billing cycle.

• You will receive your mobile ticket in your email instantly.
• Display the voucher on your mobile phone with a valid photo ID at the will-call ticket counter.
• Please arrive at the redemption point 20 minutes before your visit to avoid delays.

• Rescheduling and Cancellations: We have the right to reschedule or change an itinerary, alter prices, or cancel a tour at our discretion, mainly if it's for safety or convenience.
• Unused Inclusions: Any unused parts of a tour package are non-refundable.
• No-Show Policy: Guests who fail to arrive on time at the designated pick-up point will be considered no-shows. No alternative transfer or refund will be provided.
• Weather and Traffic Delays: If your tour is delayed due to bad weather, mechanical breakdowns, or traffic, we will offer you alternative services available.
• Seating Arrangement: The seating arrangement depends on the availability of vehicles. The driver or the tour guide will make all arrangements except private transfers.
• Pick-up and Drop-off Timings: The timings listed are approximate and may vary based on your location and traffic conditions.