• Enjoy private hotel transfers to and from the hot air balloon site.
• Savor morning refreshments such as tea, coffee, kava, and dates before the adventure begins.
• Experience an exciting hot air balloon ride and take in the breathtaking views.
• Breakfast is included with the tour.
• Receive a flight certificate signed by the experienced pilot as a souvenir of your unforgettable experience.

Free Cancellation 48 hours Prior

• Cancellations made at least 48 hours before the Tour departure time will not incur any charges.
• If the cancellation is made within 48 hours of the departure time, 100% charges will apply.
• Eligibility for a refund will depend on the terms and conditions of the tour provider.
• If eligible for a refund, the amount will be returned to your account within 7 working days.
• It is important to carefully read and understand the cancellation policy before making any bookings.
• Contact the tour provider for any questions or concerns regarding the cancellation policy

Child Policy (Hot Air Balloon)

• Children aged between 5 and 11 years will be charged the child rate.
• Children above the age of 11 years will be charged the adult rate.

• The waiver form needs to be filled out 24 hours before the flight. Please fill out the Wavier Form and submit the form online. 
• Please carry a valid ID (Passport/Any Govt. ID) proof along with you. (Without any valid ID passengers are not allowed to fly)
• Weight eligibility criteria: Max 119 kg
• The maximum capacity for Hot Air Balloon is 10-28 pax.
• Ladies more than 3 months pregnant will not be allowed to fly,
• Children less than 5 years of age & Anyone more than 85 years of age will not be permitted to fly. (However, the Pilot is fully authorized to make a decision in regard of the eligibility of any passenger)
• Anyone under the influence of Alcohol or any other drugs is strictly not allowed to fly.
• Any person who has a Serious Heart problem / serious knee & back pain/broken leg/arm has undergone major surgery during the last 6 months and suffering from height phobia is not recommended for this activity.
• Disabilities covering mental health and emotional / Physical disabilities are not allowed
• Also, all passengers will need to sign the declaration that he/she doesn’t have the above problems (Mandatory)
• Sharing transfer pick-up/drop-off timing can be modified as per the trip schedule by 30 to 60 minutes, depending on traffic conditions and your location.
• Private transportation from remote areas will be charged extra and the same will be informed our operations team in advance.
• Due to the strict Rules and Regulations of the UAE's Government regarding drones, we do not allow drones to fly during flight. For further details please visit https://uavcoach.com/drone-laws-in-uae
• Video recording of the flight and the Event Banner on the basket is available at extra cost as an add-on option
• Please note - Guests will be picked up from Abu Dhabi and the activity will operate in Dubai.

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Is Dubai the capital city of UAE?

• What is the official language of the UAE?

•   Is Dubai safe for tourists? 

• Is it mandatory to have a visa to enter Dubai? 

• What is the currency of UAE? 

• Where could I exchange foreign currency? 

• What is the religion of Dubai? 

• What is the emirate’s dressing etiquette? 

• How about the weather condition in Dubai? 

• Is it allowable to consume alcohol in Dubai? 

• What is Dubai’s time zone? 

• Which are the major mobile phone providers in Dubai? 

• Which are the major newspapers published in Dubai? 

• Who is the ruler of Dubai? 

• How to get around in Dubai?

• If you are traveling by road and want to enter UAE by Road, you will need original visa copy issued by immigration which will cost additional AED150 per person. (courier charges extra).
• Please note that visa processing can be done only upon the completion of required documentation and clearance of payments.
• All visa application is for single entry only.
• It is recommended to apply for a visa at least 5 to 7 days prior to your arrival. We require five working days (Sunday to Thursday) days to process your visa. In case your application is held by the immigration, it may take two more days for your visa approval.
• Upon the approval of your visa by the UAE Immigration Authority, we'll send you a copy of visa to your email. Take a print out of this visa copy to submit at the airport's passport control section. Original copy of visa is not required.
• If you are traveling by road and want to enter UAE by Road, you will need original visa copy issued by immigration which will cost additional AED 150 per person. (courier charges extra).
• Visa Approval is at the sole discretion of the Immigration Officials, and Aan Tourism & Travels should not be held responsible for the rejection of your visa application. Moreover, the RTT cannot guarantee that all applications will be approved. Once your Visa Application is submitted to the Immigration Department, the Visa Application Fee is non-refundable whether it is approved, rejected or in the event your visa is approved but you are unable to travel to the UAE.
• Some airline service providers may entail passengers for an 'Ok to Board' approval, which, at most, should be done 24hours prior to the stipulated flight departure time. Upon your request, the RTT can do it for you for an extra charge.
• If your visa application is denied by the UAE Immigration, we'll send you a copy of the same for your record.
• A fine of AED100 will be incurred from the guarantee amount, if the traveler is not able to travel upon the issuance of a visa.
• If a tourist does not leave the country on or before the due date, a penalty of AED150 per day will be incurred from the guarantee amount.
• The security cheque of the guarantor will be deposited, if a traveler on Aan Tourism's sponsored visa has to face overstay due to imprisonment or committing of any crime.
• Once you leave the country, we require you to send us a copy of your passport's page with the UAE immigration's exit stamp. This will serve as a proof that you have left the country. Further, it enables us to double check it in our online system.
• The refund of security cheque is done only upon the clear confirmation of your departure from the country.
• It is the responsibility of the guarantor tocollect back your security within 3 months of the exit of your traveler fromUAE or ask us to cancel the chq and destroy by sending you email. After 3months RTT will cancel & destroy the security chq as per company policy andwill not be responsible.
• A reliable travel insurance plan is inevitable to tackle unforeseen events like medical emergencies during your travel. If you don't have one, the RTT can help you, though charges apply.

• Please ensure that you carry a valid, confirmed return air ticket.
• Another prerequisite is a confirmed accommodation booking in one of the UAE's hotels.

• The visa application of a female visitor, who is under the age of 25 years, is likely to be rejected, if she plans to travel alone.
• The UAE immigration will reject the application that is submitted with the handwritten copies of passport from nationalities, such as Pakistan and Bangladesh.
• A visa application will be denied, if the applicant is blacklisted or is proved to the UAE immigration that he has committed a serious offense.
• The application may be rejected, if the applicant previously had a residence visa and exited the UAE without its cancellation.
• The application will be denied, if an individual had previously applied for a tourist visa and did not enter the country. In order to reapply, the previous visa should be cancelled.
• If photo used in the passport copies is blurred, your application is likely to get delayed or rejected.
• The visa application will be rejected, if the applicant's profession is mentioned as a laborer, cultivator or other unskilled task.
• Typing errors in your visa application can lead to its disapproval.
• An individual cannot apply for a new visa for at least six months, if he had previously applied for a job visa through a company in the UAE and not enter the country.
• Chances are that the visa processing of applicants with identical personal details including name and place may be delayed or sometimes even eliminated.