• bronze meet & greet key services include
• meet and greet before immigration for groups of 5 to 8 people.
• fast-track through immigration and security.
• an escort right to the meeting point in the arrivals hall.

• silver meet & greet key services include
• meet and greet on arrival in the terminal for groups of 2 to 3 people.
• fast-track through immigration and security.
• an escort right to the meeting point in the arrivals hall hand baggage trolleys on request.
• porter service from baggage reclaim.

• gold meet & greet key services include
• exclusive one-to-one service.
• meet and greet on arrival at the terminal.
• fast-track through immigration and security.
• an escort right to the meeting point in the arrivals hall hand baggage trolleys on request.
• porter service from baggage reclaims and departure lounge access for your return flight from dubai.

• pick up and drop off (if private transport is not selected at the time of  booking)
• all personal expenses spend for shopping, dining, tips, etc on-site.

Non Refundable

• in case tours or tickets cancelled after booking 100 % charges will be applicable.

child policy (2-12 years) marhaba services

• children under 2 years will be considered as infant and entry will be free of cost.
• children between age 2 to 12 will be considered as child and charged child rate.
• children above age 12 will be considered as an adult and charged adult rate.

• please come to the airport prepared with a valid id or passport for check-in.

• guests will approach the marhaba counter at these three designated areas:

  terminal 1 - counters are located in area a.

  terminal 2 - the counter is found just before passing through security.

  terminal 3 - the counter can be found outside gates 1&2dwc.

• this service is offered exclusively, so please do not share this information with anyone else.

• a special trolley needs to be requested ahead of time (when booking this service)

• buggy transfers through the airport terminals are subject to availability and access.

• all transfers are based on availability and you can book them according to the itinerary pickup times may vary depending on traffic conditions and your geographical location. 
• inclusions like those mentioned below might close on weekends or during particular days as per government regulations; we do not have control over this. 
• actual transfer timings may also differ by up to 30-60 minutes from those listed on our website. 
• clothes that are appropriate for the summer season are applicable all year round, however, sweaters might be required during winter months due to cold weather. 
• we recommend carrying sunglasses, hats, sunscreen lotion, etc when traveling. on-demand private transport option is available for all tours offered by us. 
• when booking with us it is solely your responsibility -we will not take care of any personal belongings such as cameras, etc left behind in our vehicles or travel destinations.
• the changes made appear only in bold text.
• tour policies: on muslim occasions and uae national holidays, alcohol will not be served during the tour, and there will be no live entertainment. 
• it is important to read the brochure/itinerary, terms, and conditions, price grid, etc., before making any bookings as they are all subject to change with notice at any time. 
• photography of women in particular is strictly prohibited in some places (if it is necessary for the itinerary to include photos of women).
• in general littering on public land can result in financial repercussions - including fines - depending on local law. 
• smoking anywhere outside designated smoking areas within public spaces (including nightclubs) is forbidden under uae law. 
• if a certain type of tourism or visit requires an original passport or emirati identification card then this has been noted at the beginning of that section
• guests need to make sure they take these items along with them when traveling outside dubai international airport because otherwise, they may lose their opportunity for that specific activity entirely.
• due to any unforeseeable events, such as traffic or car trouble, if the tour gets delayed or canceled we will provide alternate transportation options wherever possible. 
• if a client arrives late and misses their scheduled departure from the pick-up location then they forfeit their spot on the tour and do not receive a refund.

• why should i make a booking with you?

• how can i make the payment on your website & is it secure?

• when will i receive the voucher after the payment is done? 

• will i get a reference number for my booking? 

• for tours inclusive of transfers, do you offer to pick up service from any place? 

• do you provide tickets attractions in the country?

• can i produce an evoucher at the time of my tour?

• how long will it take for the refund of my canceled tour?

• is it possible for me to change or postpone the travel date once the booking is done? 

• can i book multiple tours at a time?

• do you offer a selection of hotels on your website for packages?

• should i reconfirm my booking before the travel date? 

• despite scrolling down your tour listing page, i am not able to locate my preferred tour activity. what should i do? 

• upon making the reservation and payment, how will i confirm whether or not it has been received by you? 

• how can i share my experience with you?

• we reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• unused inclusion in a tour package is non-refundable. 

• any guest failing to reach on time at the designated pick-up point will be considered a no-show. no reimbursement or alternative transfer will be arranged in such circumstances.

• should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• the arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• coupon codes can be redeemed only through online booking process.

• we reserve the right to charge 100% no show charges if guests do not turn up on time for the pick-up.

• in any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• seating arrangement is done as per the availability & it is decided by the driver or tour guide except in case of private transfers.