• Red carpet
• Access to air-conditioned lounge before boarding
• Live commentary from English-speaking guide
• Photo opportunities
• Complimentary chilled bottled water
• Professional safety life jackets

• All personal expenses spend for shopping, drinks and dining etc on-site during the tour.

Free Cancellation 24 hours Prior

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

Child Policy (0-3)-Default

• Children under 3 years will be considered as infant and entry will be free of cost.
• Children aged from 3 to 10 years will be considered as child and charged child rate.
• Children above age 10 will be considered as an adult and charged adult rate.

• Please wear flat-soled shoes or beach sandals, and comfortable, light clothing
• Guests are encouraged to bring a camera to capture some spectacular views
• If you have a heart condition or any physical restrictions, you are advised to consult your local doctor before taking part in this activity. Please notify the local supplier on the day if this procedure has been carried out
• Pregnant women and children below 5 years old are not permitted for safety
• No smoking on board
• Bring sunscreen & sunglasses
• Bring cold snacks if you wish
• Water and life jackets will be provided
• Please carry a valid ID /passport while boarding.
• Guests are requested to reach 30 min prior to the reporting time

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Why should I make a booking with you?

• How can I make the Payment on your Website & is it Secure?

• When will I receive the voucher after the payment is done? 

• Will I get a reference number for my booking? 

• For tours inclusive of transfers, do you offer to Pick up Service from any place? 

• Do you provide tickets attractions in the Country?

• Can I produce an eVoucher at the time of my Tour?

• How long will it take for the refund of my canceled tour?

• Is it possible for me to change or postpone the travel date once the booking is done? 

• Can I book multiple tours at a time?

• Do you offer a selection of Hotels on your Website for Packages?

• Should I reconfirm my booking before the travel date? 

• Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do? 

• Upon making the reservation and payment, how will I confirm whether or not it has been received by you? 

• How can I share my experience with you?

• If you are traveling by road and want to enter UAE by Road, you will need original visa copy issued by immigration which will cost additional AED150 per person. (courier charges extra).
• Please note that visa processing can be done only upon the completion of required documentation and clearance of payments.
• All visa application is for single entry only.
• It is recommended to apply for a visa at least 5 to 7 days prior to your arrival. We require five working days (Sunday to Thursday) days to process your visa. In case your application is held by the immigration, it may take two more days for your visa approval.
• Upon the approval of your visa by the UAE Immigration Authority, we'll send you a copy of visa to your email. Take a print out of this visa copy to submit at the airport's passport control section. Original copy of visa is not required.
• If you are traveling by road and want to enter UAE by Road, you will need original visa copy issued by immigration which will cost additional AED 150 per person. (courier charges extra).
• Visa Approval is at the sole discretion of the Immigration Officials, and Aan Tourism & Travels should not be held responsible for the rejection of your visa application. Moreover, the RTT cannot guarantee that all applications will be approved. Once your Visa Application is submitted to the Immigration Department, the Visa Application Fee is non-refundable whether it is approved, rejected or in the event your visa is approved but you are unable to travel to the UAE.
• Some airline service providers may entail passengers for an 'Ok to Board' approval, which, at most, should be done 24hours prior to the stipulated flight departure time. Upon your request, the RTT can do it for you for an extra charge.
• If your visa application is denied by the UAE Immigration, we'll send you a copy of the same for your record.
• A fine of AED100 will be incurred from the guarantee amount, if the traveler is not able to travel upon the issuance of a visa.
• If a tourist does not leave the country on or before the due date, a penalty of AED150 per day will be incurred from the guarantee amount.
• The security cheque of the guarantor will be deposited, if a traveler on Aan Tourism's sponsored visa has to face overstay due to imprisonment or committing of any crime.
• Once you leave the country, we require you to send us a copy of your passport's page with the UAE immigration's exit stamp. This will serve as a proof that you have left the country. Further, it enables us to double check it in our online system.
• The refund of security cheque is done only upon the clear confirmation of your departure from the country.
• It is the responsibility of the guarantor tocollect back your security within 3 months of the exit of your traveler fromUAE or ask us to cancel the chq and destroy by sending you email. After 3months RTT will cancel & destroy the security chq as per company policy andwill not be responsible.
• A reliable travel insurance plan is inevitable to tackle unforeseen events like medical emergencies during your travel. If you don't have one, the RTT can help you, though charges apply.

• Please ensure that you carry a valid, confirmed return air ticket.
• Another prerequisite is a confirmed accommodation booking in one of the UAE's hotels.

• The visa application of a female visitor, who is under the age of 25 years, is likely to be rejected, if she plans to travel alone.
• The UAE immigration will reject the application that is submitted with the handwritten copies of passport from nationalities, such as Pakistan and Bangladesh.
• A visa application will be denied, if the applicant is blacklisted or is proved to the UAE immigration that he has committed a serious offense.
• The application may be rejected, if the applicant previously had a residence visa and exited the UAE without its cancellation.
• The application will be denied, if an individual had previously applied for a tourist visa and did not enter the country. In order to reapply, the previous visa should be cancelled.
• If photo used in the passport copies is blurred, your application is likely to get delayed or rejected.
• The visa application will be rejected, if the applicant's profession is mentioned as a laborer, cultivator or other unskilled task.
• Typing errors in your visa application can lead to its disapproval.
• An individual cannot apply for a new visa for at least six months, if he had previously applied for a job visa through a company in the UAE and not enter the country.
• Chances are that the visa processing of applicants with identical personal details including name and place may be delayed or sometimes even eliminated.